Embroidery orders take approximately 2 to 3 Days to process. During this time, your order status will read “ready to ship”. Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.

To ensure the fastest delivery possible, our warehouse immediately begins processing orders as they are submitted. It is not possible to make changes or cancel your order.

You always have the option to return or exchange your merchandise. To visit the Returns, Refunds, Exchanges section, please click here.

Additionally, if your item is on back order or being embroidered, we may be able to make changes to those items. To do so, send us an email.

Items that are in-stock will be processed and shipped within 1 to 2 days, excluding weekends and holidays. Backordered items will automatically ship as soon as we receive them.

If the item is on backorder, then it is currently out of stock, but more inventory is on the way. When you order an item on backorder, you are given priority when the new inventory arrives.

Backordered items are clearly identified on product pages and in your shopping cart. On the product page, the item status is displayed as you hover over the size choices.

We can make most changes to your backordered items – if the item has not processed. Click here to send us an email.

From time to time, shipments of backordered products are unexpectedly delayed by the manufacturer. In the event this happens, we will notify you via email and provide a new estimated shipping date.

We process the charges for your backordered item when the item ships.

You can make changes to color, size, or quantity directly from your shopping cart. You can also add embroidery or remove the item. To access your shopping cart, click on the shopping cart icon in the top right corner of the menu.

Yes. If you have received an incorrect or damaged item, please send an email to contact@gamonmedical.com with your order number and a brief note describing the issue with your shipment. If you have received a damaged item, please include a photo that clearly shows the product defect so that we may investigate the underlying cause of the issue.

Most ground orders ship within 24 Hours. Express orders placed by 4 p.m. KST will ship out the same business day. Please allow normal International Fedex, DHL delivery time. Standard order processing time applies to in-stock, non-embroidered items, and excludes weekends and holidays.

Embroidery orders take approximately 2 to 3 Days to process. During this time, your order status will read “ready to ship”. Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.

Backordered items automatically ship as soon as we receive them.

Please see shipping rates here.

Business days are Monday through Friday. Business days exclude weekends and holidays.

Free Shipping is valid on U.S. shipping. To qualify, your order subtotal must meet the dollar threshold indicated in the current advertised offer. Order subtotals exclude embroidery, gift cards and taxes. Merchandise sub-total is calculated after any applicable discounts are applied.

Once your order ships, you will receive an email with tracking information. You can view your shipment progress by logging into your account here

Embroidery orders take approximately 2 to 3 Days to process. During this time, your order status will read “ready to ship”. Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.

We ship packages through Fedex, DHL or other similar international express delivery services.

Our system determines the fastest shipping method based on your package dimensions and location. You can upgrade your shipping to Express. Additional fees may apply.

Eligible item(s) for return must be unwashed, unworn, and non-embroidered with the tags attached. Item(s) may be returned or exchanged within 30 days of receipt.

Due to high seasonal demand and limited quantities, all holiday prints must be returned or exchanged within 14 days of delivery.

Covid-19 Bulk Order Refund Policy: Until further notice, any order over 300 units placed after February 29th, 2020 will not be eligible for refunds.

Return or exchange merchandise bought through the Gamon Medical Catalog or gamonmedical.com may only be returned to the address listed below.

International returns are only eligible for returns as we are unable to process exchange orders at this time.

Online orders are only eligible for return by mail. Click here for our returns policy and instructions on how to return items purchased online.

1. Send via Insured Mail - Carrier of your choice:

2. Please send your return/ exchange via the carrier of your choice to the address listed below.

Gamon Medical Co.,Ltd.
#401, 369-72, Mirae-ro, Paju-si, Gyeonggi-do, Republic of Korea

Returns are generally received in 7-10 business days. To check the status of your return, click here to send us an email.

All embroidered merchandise sales are final and are not eligible for refunds or exchanges.